This document refers to personal data, this is defined as information about people (called the Data Subject) with whom we work, that is not already in the public domain.
The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulation (GDPR) which is EU wide, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU. It should be noted that GDPR does not apply to information already in the public domain such as Companies House data.
Terra Care Ltd
Terra Care Ltd is principally involved in the B2B sector, trading in the name of Terracare.
“Personal data” is defined in Article 4(1) of the GDPR:
“(1) ‘personal data’ means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
Terra Care Ltd uses the information collected from you to provide quotations, make telephone contact and to email you information which we believe may be of interest to you and your business. In you making initial contact you consent to Terra Care Ltd maintaining a dialogue with you until you either opt out (which you can do at any stage) or we decide to desist in promoting our services. Terra Care Ltd also acts on behalf of its clients in the capacity of data processor.
Some personal data may be collected about you from the forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to personally identifying information like Internet Protocol (IP) addresses. Terra Care Ltd may from time to time use such information to identify its visitors. Terra Care Ltd may also collect statistics about the behaviour of visitors to its website.
Any information Terra Care Ltd holds about you and your business encompasses all the details we hold about you and any sales transactions including any third-party information we have obtained about you from public sources and our own suppliers such as credit referencing agencies.
Terra Care Ltd will only collect the information needed so that it can provide you with services. We do not sell or broker your data, although coincidentally there may be times when your information could be contained in data that Terra Care Ltd has purchased from a third-party list.
Legal basis for processing any personal data
To meet Terra Care Ltd contractual obligations third parties and respond to individuals enquires for specific product or services.
Legitimate interests pursued by Terra Care Ltd and/or its clients
To promote the marketing and the consulting services offered by Terra Care Ltd and/or to market the services and/or products offered by Terra Care Ltd existing clients.
Through agreeing to this privacy notice you are consenting to Terra Care Ltd processing your personal data for the purposes outlined. You can withdraw consent at any time by emailing firstname.lastname@example.org or write to us, see last section for full contact details.
Terra Care Ltd may on occasions pass your personal Information to third parties exclusively to process work on its behalf. Terra Care Ltd requires these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice and GDPR. Terra Care Ltd do not broker or pass on information gained from your engagement without your consent. However, Terra Care Ltd may disclose your Personal Information to meet legal obligations, regulations or valid governmental request. Terra Care Ltd may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of Terra Care Ltd, its clients and/or the wider community.
Terra Care Ltd will process personal data during the duration of any contract and will continue to store only the personal data needed for six years after the contract has expired to meet any legal obligations. After six years any personal data not needed will be deleted.
Data is held in the United Kingdom using different (multiple) servers. Terra Care Ltd does not store personal data outside the EEA.
Your rights as a data subject
At any point whilst Terra Care Ltd is in possession of or processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Terra Care Ltd refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
Terra Care Ltd at your request can confirm what information it holds about you and how it is processed.
You can request the following information:
Identity and the contact details of the person or organisation (Terra Care Ltd) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Terra Care Ltd or a third party such as one of its clients, information about those interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erase, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
To access what personal data is held, identification will be required
Terra Care Ltd will accept the following forms of ID when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Terra Care Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
“Terra Care Ltd welcomes your views about this website and our Privacy Notice. If you want to request further information regarding our policy or wish to exercise your rights, please contact our Compliance officer.”
All requests should be made to:
email@example.com or by writing to us at the address further below.
In the event that you wish to make a compliant about how your personal data is being processed by Terra Care Ltd, you have the right to complain to Terra Care Ltd Compliance Officer. If you do not get a response within 30 days you can complain to the ICO.
The details for each of these contacts are:
Terra Care Ltd, attention of the Compliance Officer
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone +44 (0)303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
Document dated: 26th October 2020.